Towards Developing a Multimodal Chat Assistant for University Stakeholders: RAG-based Approach

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Chinese explanation / 中文解读

中文解读待补充：本站会优先为大语言模型、生成式AI、ChatGPT相关技术、计算机视觉、深度学习等高价值论文补充中文说明。

Original abstract

University stakeholders often face difficulties in accessing timely and reliable information, especially in developing countries, where there are very few intelligent support systems. Existing rule-based chatbots are unable to handle complex, domain-specific queries and are not well-equipped to adapt to evolving institutional policies. As a fill-in-the-gap solution, we present the multimodal university chatbot with retrieval-augmented generation. The system combines the large language model with semantic retrieval to produce context-based responses from institution-centric resources, such as the university handbook. The system accepts text and image queries through the vision-language model and applies quantized inference for rapid deployment on constrained hardware. A scalable backend built with FastAPI, adjoined with a responsive frontend developed with Next.js, ensures real-time usability. Our multimodal evaluation demonstrates that the system maintains strong satisfaction scores across both text and image queries, despite increased response time for visual inputs. Furthermore, quantitative evaluation shows that hallucination is reduced from 31.7% to 6.6% in our proposed RAG-based system, confirming the effectiveness of retrieval grounding.

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• Official / arXiv page
• PDF from original source

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